Elks Carnival June 21, 2018
27east.com

Villa Paul Restaurant

(631) 728-3261
162 W Montauk Hwy, Hampton Bays
Italian, Seafood, Steakhouse, Pub Food, White Tablecloth 

Average Review
Reviewed by Rosie Reiss on Sep 2, 2016
I have to vent my feelings here tonight: 8/30/16
I just came back home from the Villa Paul Restaurant in Hampton Bays. I have been coming to this restaurant since it opened before my 20's, and have always loved the food and have been eating there at least once a week for 40 years or so. I have given many gift certificates out to many people as I am an owner of a Real Estate Co too. I have also been in their kitchen since I joined the Rotary to try to help out in the Community, for a bit. Maybe 3 years ago my husband sent back the flounder since it was not cooked right and tasted like it was frozen. He always eats the flounder and always loved to get it there. This night it was not right. The owner was totally upset with him and would not understand that the dish that particular night was not cooked properly. The customer was not right here and we were insulted and for a bit decided not to go back for awhile. That was over 3 years ago. So tonight we were enjoying another dinner and I ordered the special meat lasagna, and of course my husband ordered the flounder. He always likes it well done - it was not and he was afraid to say it was not. My dish came and it really did not have any ricotta cheese in it so I ordered more immediately. Well my husband finished his meal before the waitress brought the ricotta over even after I asked for it a few times. She was taking orders and and finally brought it with some other people's salad. I then told her I did not want it any longer along with the lasagna. She asked if I wanted it packed up and I said she she take it back as it did not want it now.
We got the check with the lasagna on it and were told that we always complain so they decided to leave it on the check and we were told we did not have to come back from Christin the manager.
What does everyone think about this? I told her that I have always loved the food here and she told me I should have ordered the ricotta with the meal and not later as it takes too long to get. I told her I did not know the meat lasagna had so little ricotta. I guess I should have known the customer is never right there. She was screaming and reminding me about my husband sending back his food 3 years ago and that it was not frozen to her Father. I guess the apple doesn't fall too far from the tree.
I thought this experience was insulting and btw we paid the entire bill.
This restaurant should learn a few things about running a business to stay in business.
Reviewed by fungirl23 (7) on May 24, 2012
Used to love this place. But the food has gone drastically down hill over the past two years. Doesn't help that the staff has also become unfriendly as well.
Reviewed by EastEnd68 (25) on Dec 7, 2010
Had a wonderful Thanksgiving dinner there. My favorite place on the east end.
Reviewed by BillyD (11) on Jan 25, 2010
I forgot about the steaks, get them marinated, ridiculously good! And very large cuts of meat. Love it!
Reviewed by BillyD (11) on Jan 19, 2010
Best Italian food on eastern Long Island!!! Great friendly service, get the Veal Caprina, it is out of this world. Great clam dishes too! Everything is made with fresh ingredients, if not, then they fooled me. I went for the 1st time, two years ago, and I have been back at least twice a month since.

Business Owners:
Interested in listing your business in the 27east.com directory?