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Mar 13, 2017 10:20 AMPublication: The Southampton Press

Southampton Town To Launch Online Complaint Registry Soon

Mar 15, 2017 1:32 PM

A new online tool allowing Southampton Town residents to submit quality of life complaints or requests for service digitally is expected to be unveiled in a few weeks.

Once it is launched, Southampton Online Solutions, or SOS, would allow residents to electronically file complaints about excessive noise and overcrowded homes, or alert authorities about downed trees and garbage on town property, using their cellphones or personal computers. By filling out an online form on the town’s website, residents can alert officials about a problem and provide an exact location, either by submitting an address or pointing to an area on a map. From there, they can also upload photos of the problem and offer additional comments before submitting their complaint to the town.

The uploaded complaint will then be directed toward the appropriate department, such as the Southampton Town Highway Department if a person is writing about a dangerous pothole, while Town Board members will receive weekly emails updating them on the status of the repairs.

According to Southampton Town Geographic Information Systems manager Ross Baldwin and Town Assistant Cartographer James Gormley, the application’s creators, the complaints can be submitted anonymously or residents can provide their contact information and receive updates. However, because every submission will have a case number attached to it, even anonymous submitters can keep track of the progress of their request.

Mr. Baldwin explained that the online tool will create a unified system for service requests within the town, making it easier for officials to track and monitor their status.

“It’s not just a sheet of paper somewhere that can get lost—it’s added into the system,” he said while addressing board members at the most recent Town Board work session on March 9. “There’s a number of eyeballs on it.”

Mr. Baldwin also pointed out that residents can continue to phone in complaints, or visit Town Hall and fill out the required paperwork, once SOS is up and running. Mr. Baldwin added that the online service should not be used in emergency situations, when residents should continue to directly contact police.

The application will become available on the town’s website, www.southamptontownny.gov, in a few weeks, according to Town Supervisor Jay Schneiderman.

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Gee, what could ever go wrong with this? TEE HEE
By The Real World (322), southampton on Mar 15, 17 2:03 PM
Can I file in advance?

I have several hundred complaints about noise from East Hampton Airport every year.
By Trish (89), Sag Harbor on Mar 15, 17 8:19 PM
1 member liked this comment
A picture is worth a thousand words, right? The possibilities are obvious for complaints involving overcrowding, potholes, zoning violations, etc. Maybe there'll be bugs at first -- there usually are -- but the Schneiderman administration deserves credit for a great improvement.
By Turkey Bridge (1745), Quiogue on Mar 16, 17 11:52 AM
The benefits of this are yet to be seen, George. Please don't say how great it is prior to launch.

Did you ever read Orwell's Animal Farm, Mr. Lynch? You are becoming Boxer, the plow horse. "Napoleon is always right".

We will see if this is a great program in due time. Personally I believe it will turn into a thorn in Jay's side.
By Draggerman (669), Southampton on Mar 19, 17 9:33 AM
What could possibly go wrong with having neighbors spy on you and turn the evidence over to local police? Let me just remind everyone of the Fourth Amendment to the Constitution of the United States:
The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no Warrants shall issue, but upon probable cause, supported by Oath or affirmation, and particularly describing the place to be searched, and ...more
By dfree (317), hampton bays on Mar 16, 17 12:21 PM
1 member liked this comment
I agree with TB - dtree.- I suspect that there are ways to report potential illegal activity to the Police. This registry seems more to be about code and other quality of life issues. There is already a form on the Town website for reporting potential code violations so this is not new - just seems expanded and efficient. Personally I am tired of hearing people complain and TB is tired of me posting my complaints. Right TB? Hopefully, there will be someone at the other end actually taking care ...more
By HB Proud (754), Hampton Bays on Mar 16, 17 2:18 PM
I'm going to use the new site to complain about Trump and to also complain about the complaints of liberals.
By adlkjd923ilifmac.aladfksdurwp (405), southampton on Mar 17, 17 9:50 AM
Sorry, but that is an irrelevant comment. There are many important quality of life issues to be addressed. Not everything is political.
By HB Proud (754), Hampton Bays on Mar 17, 17 10:57 AM
1 member liked this comment
Draggernman - couldn't agree more. Looking forward to this being up and running so now we will have a record of the Town ignoring us. This is just an electron version of all of our complaints going into a black hole.
By HB Proud (754), Hampton Bays on Mar 19, 17 9:50 AM
1 member liked this comment
Hey, Drag, good to hear from you. Say, if I'm becoming Orwell's Boxer, you're becoming Sesame Street's Oscar the Grouch, at least as regards initiatives by the present Town leadership. Our friend HB Proud seems to have changed his mind completely in three days, agreeing with me on 3/16 and with you on 3/19, but one thing he says is very true: "Not everything is political." This is a serious effort to improve services to the townspeople, and it's just the basest partisanship to take shots at ...more
By Turkey Bridge (1745), Quiogue on Mar 21, 17 8:33 PM
Sparkling Pools, Hot Tubs, repairs, construction, new, used