PSEG Long Island is urging all of its customers to be alert to ongoing payment scams, which have been reported recently across the country, in which customers are receiving calls from people demanding immediate payment and threatening to shut off electricity if payments aren’t made.
Individuals involved in these scams are claiming to be PSEG employees, and threatening customers that their services will be turned off if payment is not made to them that day.
According to PSEG, the scam works like this: An individual pretending to be a PSEG Long Island employee calls the customer and tells them that without immediate payment via a pre-paid credit card, their service will be shut off. Customers are then given a number to call after they have purchased the card. When they call that number, they hear interactive voice response prompts that imitate those they would hear when calling the real PSEG Long Island customer service line. When an impostor representative answers the line, they ask for the number on the back of the card. After the scammers have that number, they take the money from the card.
“This scam has affected companies across the country. We urge our customers to always use caution when making payments,” said Dan Eichhorn, vice president of customer services for PSEG Long Island.
For more information, call PSEG directly at (800) 490-0025 or visit www.psegliny.com. If customers are in doubt of the credibility of any phone calls seeking payment, they are urged to call the number listed on their bill.
on Oct 14, 2015